FAQ

Portasoft of Morris County operates from Monday to Friday, between 8:00 AM and 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. We are closed on Sundays to ensure our team can rest and recharge. During these hours, our knowledgeable staff is available to assist with consultations, service inquiries, and emergency support.

Portasoft of Morris County is conveniently located at 578 US HIGHWAY 46, Kenvil, NJ 07847. Our central location enables us to efficiently serve homeowners, commercial clients, and industrial operations throughout the region. We invite you to visit our office for a face-to-face consultation or product demonstration.

Scheduling a consultation with Portasoft is simple and convenient. You can book an appointment by visiting our contact page. Alternatively, feel free to call us directly at (973) 584-1549.

If your system is constantly leaking, here’s what you can do:

1. Bypass the System: Temporarily bypass it to stop water flow while you troubleshoot.
2. Identify the Leak Source: Check valves, seals, and connections for signs of water leakage. Inspect the drain line and fittings for damage or loose connections.
3. Inspect Components: Look for worn or damaged seals, O-rings, or fittings. Check for clogs in the drain line.
4. Manual Regeneration Test: Run a manual cycle to see if the leak worsens during regeneration.
5. Get Professional Help: If you can’t find the issue, visit our support page or contact us for expert assistance.

The answer is no. However, there is a minimal increase in sodium. Salt is essential to regenerate the resin inside the tank, after regeneration the salt water is rinsed out a drain line. The ion exchange process adds a small amount of sodium. The increase of sodium in 1 quart of softened water would be equivalent to the sodium in 1 slice of white bread (approximately). The exact amount of sodium added will vary depending on the hardness of the water.

The answer is no, The sodium discharge has been found to bring the bacterial environment necessary for waste breakdown, closer to an optimal range then the lower sodium supplies tested. The conditions are ideal for and favored by the bacteria.

Yes, soft water does feel different. Soft water does not contain the two hardness minerals calcium and magnesium which adheres to your skin, stripping it of its natural oils. It is necessary to make some adjustments after installing a water softener, use 1/2 the normal measurement of soaps and detergents. If soft water is difficult to get used to, hard water can be blended in and gradually reduced.

Unfortunately no, there is nothing available to pour in one’s well to remedy most common water problems. Almost all minerals must be filtered through a POE (point of entry) system for correction, installed at the waters point of entry to the home.

If your system is constantly leaking, here’s what you can do:

1. Bypass the System: Temporarily bypass it to stop water flow while you troubleshoot.
2. Identify the Leak Source: Check valves, seals, and connections for signs of water leakage. Inspect the drain line and fittings for damage or loose connections.
3. Inspect Components: Look for worn or damaged seals, O-rings, or fittings. Check for clogs in the drain line.
4. Manual Regeneration Test: Run a manual cycle to see if the leak worsens during regeneration.
5. Get Professional Help: If you can’t find the issue, visit our support page or contact us for expert assistance.

Hard water issues in businesses often manifest as limescale buildup on appliances, reduced efficiency of water heaters and boilers, and frequent plumbing repairs due to clogged pipes. Addressing these symptoms with a reliable water softening system is crucial for maintaining efficient operations.

Iron contamination can lead to discoloration in water fixtures, foul odors, and increased maintenance costs due to potential equipment damage. Implementing an iron removal solution ensures clear, high-quality water for daily business operations and enhances the longevity of your infrastructure.

Maintaining pH-balanced water is critical to preventing corrosion of plumbing systems and equipment failure, which can result from acidic water. By using Portasoft’s pH correction solutions, businesses can protect their investments and ensure consistent operational performance.

Bacterial and chemical contaminants pose health risks and can negatively influence the taste and smell of water, affecting both employee satisfaction and product quality. Portasoft provides comprehensive purification systems to remove these contaminants, ensuring safe and clean water for all business applications.

Portasoft offers a range of customizable solutions tailored to the unique needs of businesses in Northern NJ. Whether it’s addressing specific water quality issues like hard water, iron, or pH imbalance, our expert team will design and install the right system to optimize your facility’s water usage and quality.

If your system is constantly leaking, here’s what you can do:

1. Bypass the System: Temporarily bypass it to stop water flow while you troubleshoot.
2. Identify the Leak Source: Check valves, seals, and connections for signs of water leakage. Inspect the drain line and fittings for damage or loose connections.
3. Inspect Components: Look for worn or damaged seals, O-rings, or fittings. Check for clogs in the drain line.
4. Manual Regeneration Test: Run a manual cycle to see if the leak worsens during regeneration.
5. Get Professional Help: If you can’t find the issue, visit our support page or contact us for expert assistance.

Portasoft provides a range of customizable water treatment solutions tailored to meet the specific needs of industrial operations. Our offerings include advanced filtration systems, pH balancing technologies, heavy metal removal systems, and comprehensive maintenance services. By evaluating your water supply conditions and industrial requirements, we design systems that maximize efficiency and ensure regulatory compliance.

Bacterial and chemical contaminants can have significant adverse effects on industrial water systems. These pollutants can lead to microbial growth, which poses health risks to workers and compromises product safety. Chemical contaminants can result in equipment corrosion, reduced operational efficiency, and increased maintenance costs. Implementing robust water purification systems is crucial to preventing these issues and maintaining a safe and productive work environment.

Maintaining a balanced pH is critical for industrial processes as it prevents corrosion, scaling, and equipment damage. An imbalanced pH can alter chemical reactions within your systems, leading to compromised material quality and potential malfunctions. Portasoft offers state-of-the-art pH correction systems that ensure the stability of your industrial processes, preserving both the integrity of your equipment and product quality.

Iron in your water supply can cause a range of problems within industrial operations, including staining, clogging, and damage to critical machinery. It can impact water clarity, affect product aesthetics, and lead to costly repairs and replacements. Our iron removal solutions are engineered to eliminate these issues, helping you maintain efficient operations and protect your equipment’s longevity.

Signs of heavy metal contamination in industrial settings include visible discoloration in water, sediment buildup, metallic taste, and equipment degradation. These contaminants can pose environmental compliance challenges and health risks. Portasoft provides targeted filtration solutions to remove heavy metals effectively, ensuring your operations adhere to safety standards and environmental regulations.

If your system is constantly leaking, here’s what you can do:

1. Bypass the System: Temporarily bypass it to stop water flow while you troubleshoot.
2. Identify the Leak Source: Check valves, seals, and connections for signs of water leakage. Inspect the drain line and fittings for damage or loose connections.
3. Inspect Components: Look for worn or damaged seals, O-rings, or fittings. Check for clogs in the drain line.
4. Manual Regeneration Test: Run a manual cycle to see if the leak worsens during regeneration.
5. Get Professional Help: If you can’t find the issue, visit our support page or contact us for expert assistance.

What should I do? Wait until your system has completed its regeneration, then simply unplug the electric cord. This will stop the machine from regenerating, then call our office and set up a service appointment.

What should I do? The best option is to bypass your system. There are several ways to do this depending upon which type of bypass you have. Bypass your system and call our office to set up a service appointment.

What should I do? If your system has been running for more than three continuous hours, if possible, call our office and have someone walk you through stopping the cycle or bypass the system and unplug the electric cord until a service appointment can be made.

What should I do? Run the cold water until the color is gone, you may want to check your manual on how to clean your injector or call our office to set up a service appointment.

The general time frame for a neutralite refill is about 9 months. The best indicator of when to fill your neutralizer is to shine a flashlight behind the fiberglass tank. This will illuminate the tank and make the neutralite level easy to determine. Your neutralizer is full when it is about 8 inches down from the lip of the tank. When the neutralite is down about 16 inches from the lip of the tank, you will need a neutralite refill.

Once a month add 2.5 lbs of potassium permanganate to the feeder tank. To add the potassium, remove the lid on your feeder tank and pour 1/2 of the 5lb container. A 5lb container of potassium should last approximately 2 months. In order for the system to function properly it is critical to maintain enough potassium in the feeder tank. To check if there is enough potassium in the feeder tank, insert a small wooden stick into the mixture. The stick should be stained a deep purple. If the stick is light pink or has no color, you must add more potassium.

There is no proper level for your salt in your salt tank. You may fill the entire tank or add one bag at a time, which ever is convenient for you.

If your system is constantly leaking, here’s what you can do:

1. Bypass the System: Temporarily bypass it to stop water flow while you troubleshoot.
2. Identify the Leak Source: Check valves, seals, and connections for signs of water leakage. Inspect the drain line and fittings for damage or loose connections.
3. Inspect Components: Look for worn or damaged seals, O-rings, or fittings. Check for clogs in the drain line.
4. Manual Regeneration Test: Run a manual cycle to see if the leak worsens during regeneration.
5. Get Professional Help: If you can’t find the issue, visit our support page or contact us for expert assistance.